5bat Privacy Policy Your Information Is Protected

Last Updated: January 2026

5bat ("we", "us") treats your privacy as a top priority. This privacy policy describes what information we collect, why we collect it, and how we keep it secure when you visit our website 5bat.lat or use our services. Please read this policy carefully. By continuing to use this site, you agree to the terms of this policy.

This privacy policy may change from time to time. For any significant changes, we will update this page and change the "Last Updated" date. You are encouraged to check this page regularly.

1. Types of Information Collected

We may collect the following types of information for registration and service delivery on the 5bat platform:

Identity Information: Full name, date of birth, national ID or passport number (if verification is required).
Contact Information: Email address and any other contact details provided.
Financial Information: Transaction history, payment methods used (bKash, Nagad, Rocket, Upay). We do not store complete account numbers.
Technical Information: IP address, browser type and version, operating system, device identifier.
Usage Information: Which pages you visited, which games you played, session duration, and click patterns.
Communication History: Records of conversations with our support team via live chat or email.

2. How Information Is Collected

We collect information in the following ways:

Directly Provided Information: Information you provide yourself when creating an account, logging in, requesting a deposit or withdrawal, or contacting the support team.
Automatically Collected Information: Our servers automatically collect certain technical information through cookies, web beacons, and similar technologies.
From Third Parties: Necessary information from payment processors and identity verification services.

3. Purpose of Using Information

We use the collected information for the following purposes:

To create, manage, and verify your account.
To process deposit and withdrawal transactions.
To ensure platform security and prevent fraud or unauthorized use.
To provide 24/7 customer support in Bengali.
To monitor user playing patterns in accordance with responsible gaming guidelines.
To comply with applicable laws and regulations.
To improve our service quality and personalize the user experience.
To send promotional offers and updates if you have given consent.

4. Cookies and Tracking Technologies

The 5bat website uses cookies — small text files stored in your browser. Cookies help us remember your preferences and improve your browsing experience.

Essential Cookies: Required for core site functionality, such as maintaining login sessions.
Performance Cookies: Help with page loading speed and error detection.
Functional Cookies: Store your language preferences and session information.
Analytical Cookies: Used to understand site usage patterns, completely anonymously.

You can control cookies by changing your browser settings. However, disabling certain cookies may mean some features of the site do not work properly.

5. Information Sharing and Disclosure

5bat does not sell your personal information to third parties. However, information may be shared in the following circumstances:

Payment Processors: bKash, Nagad, Rocket, Upay — only the information necessary to process transactions.
Service Providers: Those who assist in operating our technical infrastructure, under strict confidentiality agreements.
Legal Obligations: In response to a lawful order from a competent court or regulatory authority.
Fraud Prevention: If a user's account is found to be involved in suspicious activity.
Business Restructuring: In the event of a merger or acquisition, though privacy protections will remain in place.

The third parties we work with are engaged solely to process information for specific purposes and in accordance with our instructions.

6. Data Security Measures

5bat has adopted industry-standard technical and organizational measures to ensure the security of your information:

SSL Encryption: All data exchanged between our site and your browser is encrypted using SSL/TLS technology.
Database Security: Stored data is kept in encrypted databases with strict access controls in place.
Access Control: Only authorized staff can access your information when required for specific tasks.
Regular Audits: Our security systems are regularly reviewed and tested.
Two-Factor Authentication: An additional verification layer to prevent unauthorized access to accounts.

However, no transmission of information over the internet is 100% secure. We strive to ensure the highest level of protection, but cannot guarantee absolute security.

7. Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. The following policy applies:

Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, or security reasons.
Transaction records are retained for the period required under financial regulations.
Once the retention period has passed, information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

Right of Access: The right to request details of what information we hold about you.
Right to Rectification: The right to request correction of inaccurate or incomplete information.
Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not apply where legal obligations exist.
Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
Right to Data Portability: The right to request your information in a structured, machine-readable format.
Right to Object: The right to object to your information being used for marketing purposes.
Right to Withdraw Consent: The right to withdraw consent at any time, though this will not affect prior processing.

To exercise these rights, contact our support team via live chat or email.

9. Protection of Minors

5bat strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, we will immediately close that account and delete the associated information. Parents or guardians who believe their child has registered on this site should notify our support team immediately.

10. Third-Party Links and Services

Our platform is connected to third-party payment services such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies and are solely responsible for their own data collection and usage practices.

We are not responsible for the privacy practices of these third-party services. We encourage you to read their privacy policies directly.

11. International Data Transfers

Our servers and service providers may be located in various countries. Your information may be transferred outside Bangladesh. In such cases, we ensure that:

The receiving country or organization provides adequate protection measures.
Appropriate contractual safeguards (such as standard contractual clauses) apply.
Transfers are limited to what is necessary for service delivery.

12. Changes to the Privacy Policy

5bat reserves the right to update this privacy policy at any time. For significant changes:

The "Last Updated" date on this page will be changed.
Changes will take effect from the date they are published on the site.
Continuing to use the site after a policy is published will be considered acceptance of the new policy.

You are encouraged to review this privacy policy regularly.

Privacy Contact

If you have any questions or concerns about this privacy policy or wish to exercise your rights, please contact our support team:

24/7 Live Chat — from any page on the site

Email: [email protected]

We will process your request as quickly as possible. For complex requests, identity verification may be required.

Related Legal Documents: Terms and Conditions | Responsible Gaming | About Us